Make a complaint

Your comments and suggestions are important to us.

If you have a query regarding a medical matter please complete an online consultation or telephone reception to make an appointment to speak with the team member you think will help most.

Informal discussion

If you want an informal discussion about any problems with our services please call us and ask to speak with or see our Practice Manager who will be happy to help

Formal Complaint

If you wish to make a formal complaint, please write to the practice manager outlining your concerns. Please do not use any of the Forms on this website. The practice manager will write and acknowledge your complaint and will then discuss with you how the matter can best be resolved and agree a reasonable timescale with you.

Alternatively you can make your complaint to NHS England on 0300 311 22 33.

Our services are registered and inspected by the Care Quality Commission www.cqc.org.uk 03000 616 161. Visit their website for details of how to raise concerns with them.

Making a complaint can be a daunting prospect, if you feel you need support with this, then you can contact the Devon Advocacy Consortium on 0845 231 1900 or devonadvocacy@livingoptions.org and they will support you through the process.

How to make a complaint about an NHS service

If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.

If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.

Complaining about NHS services

You can find more information about making a complaint about NHS services on the NHS website.