How to set up proxy access

As a parent, family member or carer, you may be able to access services for someone else using linked profiles. This is also sometimes called having proxy access. It needs to be set up by a GP surgery where you and the other person are both registered. You can then access the linked profile by using the NHS App or by logging in through the NHS website, https://www.nhs.uk/nhs-app/account/.

What you can do with linked profiles

Your GP surgery controls what you can do with a linked profile. Depending on the level of proxy access your surgery agrees to give you, you may be able to switch profiles to act on behalf of another person and:

🔹 book an appointment

🔹 order a repeat prescription

🔹 view some or all of their GP health record

Who can use linked profiles

You can use linked profiles if:

🔹 you and the other person are both registered at the same GP surgery

🔹 your GP surgery has registered you for proxy access

🔹 your GP surgery uses TPP (SystmOnline) or EMIS (Patient Access)

Your GP surgery can tell you which system they use if you’re not sure.

For more information: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/linked-profiles-in-the-nhs-app/